Frequently Asked Questions (FAQ) – Now Shape

We currently ship to North America, Central America, South America, Europe, and Australia.

All orders are shipped directly from our suppliers in China, with free shipping to all covered regions.

Our logistics network allows us to reach a wide range of countries with an estimated delivery time of 7 to 15 business days, depending on the destination.

If you have any questions about delivery to your location, please contact our support team at suporte@nowshape.com.br.

Our estimated delivery time is 7 to 15 business days, starting from the confirmation of your payment and order processing.

Please note that delivery times may vary depending on your location, customs clearance, and possible delays caused by the shipping carrier or external factors like weather conditions and high-demand periods.

Once your order is shipped, you will receive a tracking number by email so you can monitor your package in real time.

If your order exceeds the maximum delivery time, please contact our support team at support@nowshape.store.

Yes! Every order placed with Now Shape is shipped with a tracking number, which will be sent to your email once your order is dispatched.

This allows you to monitor your package’s journey and delivery status directly through the carrier’s tracking system.

If you have not received your tracking number after a few days, please contact our support team at support@nowshape.store.

Yes! You can place an order to be shipped directly to another person as a gift.

During checkout, just enter the recipient’s shipping address instead of your own.

If you want, you can also include a gift message—please contact our support team at support@nowshape.store for more details.

Now Shape accepts various payment methods through Shopify Payments, including:

• Credit and debit cards (Visa, MasterCard, American Express, and others)
  
• Other available payment options displayed at checkout
  

All payments are securely processed via Shopify’s trusted payment gateway, ensuring a safe shopping experience.

If you have questions about payment options, please contact our support team at support@nowshape.store.

To request a refund, please follow these steps:

1. support@nowshape.store within 7 calendar days of receiving your order.
   
2. Provide your order number and the reason for the refund request.
   
3. Return the product in its original condition, unused, and with all packaging intact.
   
4. 
   Once we receive and inspect the returned item, we will approve the refund and process it within 7 to 15 business days.
   

If you need assistance during this process, our support team is ready to help.